Privacy Policy - FinKode

Important Notice

FinKode takes your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our platform. As a service for financial advisors, we maintain the highest standards of data security and regulatory compliance.

1. Information We Collect

Information You Provide to Us

Account Information: Name, email address, phone number, company information
Profile Information: Professional credentials, practice type, areas of expertise
Billing Information: Payment details (processed securely by Stripe)
Content: Marketing materials, client communications, and other content you create
Communications: Messages you send to our support team or through our platform

Information We Collect Automatically

Usage Data: How you interact with our platform, features used, time spent
Device Information: IP address, browser type, operating system, device identifiers
Log Data: Server logs, access times, pages viewed, referral sources
Cookies: Small data files stored on your device (see Cookie Policy below)

Information from Third Parties

Integration Data: Information from CRM systems, email platforms, and other integrated services
Authentication Providers: Profile information from Google, Microsoft, or other SSO providers
Payment Processors: Transaction data from Stripe and other payment providers

2. How We Use Your Information

We use the information we collect for the following purposes:

Platform Operations

• Provide and maintain our services
• Process payments and billing
• Authenticate users and prevent fraud
• Provide customer support

AI Content Generation

• Generate personalized marketing content
• Provide compliance monitoring
• Improve content quality and relevance
• Train and improve our AI models

Analytics & Insights

• Provide usage analytics and reporting
• Track campaign performance
• Generate business intelligence
• Identify trends and optimization opportunities

Communications

• Send service updates and notifications
• Provide educational content and training
• Respond to inquiries and provide support
• Send marketing communications (with consent)

3. Data Security & Protection

As a platform serving financial advisors, we implement enterprise-grade security measures:

Technical Safeguards

• End-to-end encryption in transit and at rest
• Multi-factor authentication (MFA)
• Regular security audits and penetration testing
• SOC 2 Type I compliance

Access Controls

• Role-based access permissions
• Regular access reviews and updates
• Secure data centers with 24/7 monitoring
• Employee background checks and training

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

With Your Consent

When you explicitly authorize us to share information with third parties.

Service Providers

With trusted vendors who help us operate our platform (cloud hosting, payment processing, email services) under strict confidentiality agreements.

Legal Requirements

When required by law, court order, or to protect our rights, property, or safety, or that of others.

Business Transfers

In connection with a merger, acquisition, or sale of assets, with appropriate data protection measures.

5. Your Rights & Choices

You have the following rights regarding your personal information:

Access & Portability

Request a copy of your personal information and export your data.

Correction & Updates

Update or correct your personal information through your account settings.

Deletion

Request deletion of your account and associated data (subject to legal retention requirements).

Communication Preferences

Control marketing communications and notification preferences.

To exercise these rights, please contact us at privacy@finkode.io or through your account settings.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account Information: Retained while your account is active, plus 7 years for regulatory compliance
Content & Communications: Retained according to your preferences and regulatory requirements
Usage Data: Aggregated data may be retained indefinitely for analytics and improvement
Billing Information: Retained for accounting and tax purposes as required by law

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand platform usage:

Essential Cookies

Required for platform functionality, authentication, and security.

Analytics Cookies

Help us understand platform usage and improve our services.

Preference Cookies

Remember your settings and preferences for a personalized experience.

You can manage cookie preferences through your browser settings or our cookie preference center.

8. Children's Privacy

FinKode is designed for professional use by financial advisors and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

9. International Data Transfers

FinKode is based in the United States. If you access our services from outside the US, your information may be transferred to and processed in the US. We implement appropriate safeguards to protect your information, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for data transfers to approved countries
• Additional security measures for sensitive financial data

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Email notification to your registered email address
• Prominent notice on our platform
• Updated "Last Modified" date at the top of this policy

Your continued use of FinKode after the effective date constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

FinKode Privacy Team

Email: privacy@finkode.io

Phone: 1-800-FINKODE (346-5633)

Mail: FinKode Privacy Officer
[Company Address]
[City, State, ZIP Code]

We will respond to all privacy-related inquiries within 30 days.